Reactiv System Status

May 19, 2026 12:23 PM EDT Resolved after 6h 49m

Missing or Delayed Analytics Data

Impacted:

Data Services

May 19, 2026 7:13 PM EDT

Resolved – Global Data Syncing Issue
We have resolved the issue affecting analytics dashboard data for some merchants. A bug in the ETL pipeline was causing timestamps to be stored incorrectly, resulting in missing or inaccurate data. A patch was applied to the ETL repo, and all affected data has been regenerated and is now displaying correctly across all date ranges. We apologize for the disruption and appreciate your patience.

Resolved
May 19, 2026 3:24 PM EDT (3 hours and 48 minutes earlier)

Reporting data is still processing and is expected to continue into the evening. We anticipate full resolution by tomorrow.

Identified
May 19, 2026 12:23 PM EDT (3 hours and 8 seconds earlier)

We're currently experiencing missing or outdated analytics in the Dashboard Analytics and Overviews tab. A refresh is in progress to restore the affected data and may take up to 3 hours to complete. We'll update this status once the process is finished.

Identified