Reactiv System Status

Reactiv System Status

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May 13, 2026 3:28 PM EDT Resolved after 6d

Incident resolved

Impacted:
Mobile App Platform

Updates

  • May 19, 2026 10:57 AM EDT

    This incident has been resolved and all Reactiv services are operating normally. Thank you for your patience while our team worked to restore service. A post-incident review will be conducted internally, and if you have questions about how this incident may have affected your store, please contact your Reactiv account team.

    Resolved
  • May 13, 2026 3:28 PM EDT (5 days, 19 hours, and 28 minutes earlier)

    We've identified the underlying cause of the issue affecting Reactiv services and are working on a fix. Merchants and shoppers may continue to see intermittent errors or degraded performance until the resolution is fully rolled out. We'll provide our next update within 30 minutes, or sooner once the fix begins deploying.

    Identified