Reactiv System Status

The incident impacting Shopify has been fully resolved, and we have confirmed that affected services are functioning as expected.

Resolved – Global Data Syncing Issue

We have resolved the issue affecting analytics dashboard data for some merchants. A bug in the ETL pipeline was causing timestamps to be stored incorrectly, resulting in missing or inaccurate data. A patch was applied to the ETL repo, and all affected data has been regenerated and is now displaying correctly across all date ranges. We apologize for the disruption and appreciate your patience.

This incident has been resolved and all Reactiv services are operating normally. Thank you for your patience while our team worked to restore service. A post-incident review will be conducted internally, and if you have questions about how this incident may have affected your store, please contact your Reactiv account team.